Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at corenkoshop@gmail.com corenkoshop@gmail.comcorenkoshop@gmail.comcorenkoshop@gmail.comcorenkoshop@gmail.comcorenkoshop@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at corenkoshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/ Return
For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
For Approved returns, we will deliver the replacement product within 5 business days
⁠Return Timeframe - Customers can raise a request for a return or refund within 2 days of delivery
If more than 15 business days have passed since we’ve approved your return, please contact us at softcart06@gmail.com